Cancellation Policy

Cancellation within 24 hours of purchase: You may cancel your order for any reason within 24 hours of purchase. After this time, we will be unable to process a cancellation.

Cancellation with a cancellation fee: If you cancel your order after 24 hours but before the shipment of your item, you will be charged a 0% cancellation fee.

Cancellation with a refund: If you cancel your order before the shipment of your item, you will receive a full refund. If you cancel your order after the shipment of your item, you will receive a refund minus shipping and handling charges.

Cancellation with a rescheduling option: If you need to cancel your order, you may reschedule your order for a later date. Please contact our customer service team to arrange a new delivery date by going here: Contact Us

Cancellation for personalized orders: Personalized orders cannot be cancelled or refunded once production has begun.

🐾 Playful Tail 3191 State Route 132, Amelia, OH 45102, US 📩 hello@playfultail.com ☎️ +1-513-283-7665