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Talk to us. A real person reads every note.
We're a small team in Amelia, Ohio, and we'd love to help — with an order, a product question, or a clock that needs a hand finding its place.
- Text & email: a person, Mon–Fri 10am–4pm ET
- Phone: AI concierge, 24/7
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People answer Mon–Fri, 10am–4pm Eastern
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hello@playfultail.comRead and answered by a person on our team, Monday–Friday, 10am–4pm Eastern. Add your order number and we can jump right in.
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(513) 635-9920Our AI concierge answers 24/7 for order status, stock and shipping questions. For anything else, text or email and a person will pick it up.
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Every order is insured, so you won't pay a thing to make it right. Reach us within 48 hours of delivery with a photo of the damage — plus the box and label if you can.
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