Start a return

Sending something back? We'll make it easy.

Most items can come back within 45 days of delivery. Fill in the short form below and a real person on our team will reply — usually with your label.

Fill in the form Read the return policy

45 days on most items
Approval first
A person replies Mon–Fri

How it works

Four easy steps.

Ask first, and we'll take care of the rest. Nothing ships back until we've said yes and sent your label.

Filling in the Playful Tail return form on a laptop, a golden retriever resting nearby

Today

Send the form below

Tell us your order number, what's coming back and why. It goes straight to a person on our team.

A return shipping label printing from a black label printer on an oak desk

Once approved

Get your label

We email or text you a prepaid label at our discounted carrier rate. The label cost comes out of your refund.

Packing a boxed item inside a sturdy kraft shipping box with paper fill

Pack it well

Put the item, in its own box, inside a sturdy shipping box — a retail box isn't strong enough to travel alone.

Handing a labeled kraft return box over a shipping counter

Refund in 5–10 business days

Drop it off

Stick the label on and hand it to the carrier. Once it passes inspection, your refund goes to your original payment.

Return request

Tell us what's coming back.

Takes about two minutes. Please wait for our OK before you ship anything.

1About you

Your name Email Mobile number optional

Send my return label by

EmailText message

2Your order

Order number Delivered on roughly is fine

3What's coming back

Item(s) and quantity Reason Condition

What would you like?

Refund to my original paymentA replacementNot sure yet — let's talk

Anything else we should know? optional

I understand my return needs Playful Tail's OK and a Playful Tail label before it ships, and that the label cost and any restocking fee come out of my refund.