In stock — delivered in about 2–4 weeks by curbside freight.
Leaves Hermle's Virginia warehouse in 3–5 business days, then the freight carrier calls you to schedule delivery. Free in the lower 48 (except Mountain & Pacific states).
Every order ships insured, with tracking. Most orders of $75 and up ship free within the lower 48.
Floor clocks usually ship from Virginia in 3–5 business days and travel by freight carrier. The driver sets your clock down at the first dry spot at your door, like a garage or covered porch — bringing it inside and setting it up aren’t included, so plan to have help. Freight is free in the lower 48, except to Mountain and Pacific states ($450).
If the finish or movement you choose has to be built to order, it takes about 4–5 months. Built-to-order clocks can’t be cancelled once production starts, and they can’t be returned.
If it isn’t quite right, eligible items may be returned within 45 days of delivery under our Return Policy.
Email hello@playfultail.com or text 1-513-635-9920 and a person on our team answers, Monday to Friday, 10am–4pm ET. Call the same number any hour for order status and stock — our AI concierge picks up.